Wi-Fi keeps disconnecting
How to fix your "disconnect WIFI issue"
- Reboot (unplug and replug) the router, access point or repeater, or all of them then wait 4 minutes before testing.
- Reboot your computer
- Verify what WLAN you are connecting to (the correct one is … )
- Go to speedtest.net and test your connection also use ping yahoo.com to see how many lost packets you get.
- Go with the laptop in the same room where the AP is and test again. If no packets are lost it means it's a distance problem or interference. Stay closer to the AP if you want to have it working temporarely and contact the Help Desk for a repair.
- Borrow an USB WIFI dongle, install on the PC and see if it will solve the disconnecting problem.
- If these do not fix the problem, call the Help Desk
Level two troubleshooting
- Distance is a problem - boost wireless signal by adding a better antenna to your AP or router or repeater, add a repeater to extend the range of the wifi signal.
- Use a free tool called inSSLDer to see the channels used around your location and then fix your equipment channel to the less used one.
- Upgrade the router, AP, repeater firmware to address well known issues and sometime loss of signal issues.
- Reposition the router to a central location away from the modem to have more coverage.
- If wireless router is set to auto you might want to try and set up a fixed channel.
- If router is right next to the modem and in a closed space there might be a heat build up which will affect both devices, please consider giving enough room to both and keep them cool if possible and out of the Sun.
- Please connect a cable from the router to your computer if possible and see if the internet is working intermittently as well, if it is then it is a issue with the router or modem.
page revision: 5, last edited: 10 Oct 2013 19:19