STEP 1- Is the printer on? If not is the power cable connected?

STEP 2- Is the usb cable connected? YES

STEP 3- When was the last time it work? Answer- a day ago.

STEP 4- What has been changed recently? Answer- not sure!

STEP 5- Is the printer displaying and error? Answer- Yes

STEP 6- What is the error?

STEP 7- Paper jam under the cartridge.

STEP 8- Open the cover in the front and remove the cartridge and take out the paper jam.

STEP 9- Re-insert the cartridge , close the front cover and print.

STEP 10- Did the printer work? Yes

STEP-11- Thank you , close call.

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