Unable to read USB Key
Problem Description : User is unable to read/write/access to local USB Key.
Symptoms :
- USB LED not flashing
- Error message upon insertion
- Does not appear in "My Computer"
Troubleshooting :
- Is USB Key detected by system?
- Verify if USB Key is encrypted or password protected.
- Check file atributes
- Verify if USB Key is properly seated in the system USB port
- Try another available USB port
- Disconnect USB Key
- Reboot system
- Reinsert USB Key after windows is fully loaded
- Verify USB Key in another known functional computer
- Use another known functional USB key in the same USB Port
- Check for errors in device manager / update or reinstall drivers - MS Fix SW
- Verify if the PnP (Plug and Play) service is running
- Verify Firewall settings / Antivirus settings for blocked media or port
- Restart system in safemode and verify if detected
Resolution :
If the above does NOT resolve the issue, perform the following:
- If the issue is related to the media - Advise user that they will need ot obain another USB Key, and educate on proper media backup/restore practices.
- If the issue is related to the system - Escalate to Field Service Tech
page revision: 8, last edited: 13 Oct 2012 14:30