unable to print on department printer

This page is made for when your are having trouble with printing to a department printer.

Here are some steps to follow:

1. Is the printer on? if not, is the power cable connected?

2. Is the network cable connected?

3. Send a ping to printer ( on the cmd write ping IP). Did it respond?

4. If no respond, try with anoher printer. If it worked, network is not the problem.

5. Send test print, if does not work, printer is defective.

When printer is defective, replace or send technician.

reference: http://wiki.answers.com/Q/Unable_to_ping_Network_printer's_IP_Address

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