Strange pop-ups and other malware

Common symptoms of malware

If you're seeing suspicious pop-ups, unwanted toolbars, redirects, strange Google search results, or other unexpected behavior on your computer, you may have been tricked into installing malicious software (also known as 'malware') on your computer. In this article, we've provided some recommendations on how you can prevent and remove malware.

Recommended Malware Tools

Ad Aware
Microsoft Security Essentials

Getting rid of malware

  1. First, save any files or documents you may be working on.
  2. Close all running applications.
  3. Install a Malware removal tool (see recommended programs)
  4. Reboot the computer in Safe Mode
  5. Open Internet Explorer and select Tools from the menu bar
  6. Select Internet Options
  7. In the Browsing History section, select Delete
  8. In Delete Browsing History window, check the following options:
  9. a. Temporary Internet Files and Website Files
  10. b. Cookies and Website Data
  11. c. History
  12. Click on Delete
  13. Close Internet Options
  14. Close Internet Explorer
  15. Run the Malware removal Application
  16. The Malware application will provide a result of the system scan. You will be presented with an option to clean the system of all detected malware
  17. After the malware removal is completed, reboot the computer in standard windows.
  18. If pop-ups persist, then profile will need to be rebuilt. Contact the help desk.

Practice safe browsing to avoid malware

To prevent malware from infiltrating your computer in the future, follow these general best practices:

  • Upgrade your computer to use the latest operating systems and software.
  • Turn on automatic updates for your operating system.
  • Turn on automatic updates for your programs. Regularly check for updates for programs that don't have automatic update functionality, such as Adobe Flash.
  • Don't click on links you don't know the destination of.
  • Don't download email attachments from anyone you don't know.
  • Sign in to user accounts with limited permissions on your computer. This lessens the ability of malware to make system-wide changes to your computer.
  • Install a firewall and antivirus software, ensuring automatic updates are enabled.
  • If you use an email program on your computer to send and receive messages, install spam filtering software. Many email programs also come with built-in spam filters.
  • Turn on Pop-up Blocker in Internet Explorer under Tools.
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