no network connectivity

Pc not able to pull up a webpage

-verify if the user is using a laptop or desktop
-if user is on laptop make sure it is wireless or network cable
-if it is desktop or laptop connected make sure the network cable is working properly (only network cable)
-lets first ping the network connection

STEPS to Ping to verify connectivity

i-to ping go to start
ii-go to all programs
iii-go to accessories
iiii-go to command prompt
a) type IPconfig /all and press enter

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Link-local IPv6 Address … . . : fe80::8935:6e1d:b088:7c11%20
IPv4 Address… … … . . :
Subnet Mask … … … . . :
Default Gateway … … … :
(verify that the ip address and the default gateway are in the same sudnet)

b) then ping google


Pinging [] with 32 bytes of data:
Reply from bytes=32 time=249ms TTL=51

-if you see an IP address (ex: that means you are connected

IF YOU DON'T See this , next steps are required

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