ITIL Accreditation

1 Description
2 ITIL v2
3 ITIL v3
4 Service Management – ITIL description
5 ITIL: Overview and Benefits
6 ITIL Users


The ITIL accreditation is basically a certification given in the field of IT, which makes a candidate better suited to the wholesome structure of the IT Company. This certification exam is currently in its third version and tests the employees on three levels. All these three levels are aimed at making the employees aware about the IT resources, the technical elements of the IT infrastructure and how well they can logically use these in order to bring in reduced costs and in turn profitability to the organization in the longer run. There are 2 versions available as of this writing: ITIL v2 and ITIL v3.


ITIL v2 has three separate certifications: Foundation level, Service Manager, and Practitioner. While there is no prerequisite for the Foundation certificate, it is itself a prerequisite for the other two. Those wishing to be involved with IT service management and wanting to understand the underlying principles and terminology of the Information Technology Infrastructure Library, or those wanting to advance to the other levels with ITIL v2 would begin here. Those who manage processes within service management would sit for a Practitioner Certificate. A Practitioner Certificate can be awarded in the Service Support or Service Delivery disciplines (total of ten possible certifications) and there is a Combined/Clustered discipline as well. Whoever is concerned with the administration of service management would concentrate on the Service Manager and expect to demonstrate proficiency in ITIL solutions in a number of service management areas.


ITIL v3 consists of a four levels of certifications concentrating on different aspect s of ITIL Best Practice. Foundation in IT Service Management is followed by Intermediate, ITIL Expert Certification and ITIL Master Qualification. ITIL v3 has a credit system, which will allow a person to acquire special credit value based on the content of ITIL v3 material found in that particular course of study.

Service Management – ITIL

ITIL is the most widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.

ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
•reduced costs;
•improved IT services through the use of proven best practice processes;
•improved customer satisfaction through a more professional approach to service delivery;
•standards and guidance;
•improved productivity;
•improved use of skills and experience; and
•improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

ITIL Users

ITIL has been adopted by hundreds of organisations worldwide. These include:
•Barclays Bank
•Procter & Gamble
•British Airways
•Ministry of Defence
•Hewlett Packard

ITIL accreditation/certification can be found online.

For more information:

Unless otherwise stated, the content of this page is licensed under Creative Commons Attribution-NonCommercial 3.0 License