Computer freezes
- Verify if the cause of the freeze is the computer or the os.
- Verify key board. Capslock, number pad.
- Restart computer.
- If OS is the root cause.
- Ask user to reproduce problem.
- Open verify task manager.
- Verify event log.
- Verify drivers or possible conflicts between devices (device manager)
- If all else fails check out the site http://support.microsoft.com/
- If the computer is the cause.
- Check for over-heating.
- Check all cables.
- Offer workaround. Escalate.
page revision: 11, last edited: 14 Feb 2013 16:05