computer freeze test

Computer Freezes.

1. Verify if the cause of the freeze is the computer or the os.
a. Verify key board. Capslock, number pad.
2. Restart computer.
3. If OS is the root cause.
a. Ask user to reproduce problem.
b. Open verify task manager.
c. Verify event log.
d. Verify drivers or possible conflicts between devices (device manager)
e. If all else fails check out the site http://support.microsoft.com/
4. If the computer is the cause.
a. Check for over-heating.
b. Check all cables.
5. Offer workaround. Escalate.