McAfee Anti Virus Alert

How to approach anti-virus alerts.

You get an alert from your virus scanner warning that a particular file is infected. Sometimes the alert reappears even after you've told the antivirus scanner to remove the infection. Or maybe you just have reason to believe the virus alert may be a false positive. Here are steps you'll want to consider to determine how to handle a suspicious or questionable virus alert.

If you're getting repeated alerts of the same infection, it may be due to non-active malware that's trapped in the system restore folders or a remnant in some other location that is triggering the alert.

Just as with location, the origin of the file can mean everything. High risk origins include: attachments in email, files downloaded from BitTorrent or other file sharing network, and unexpected downloads resulting from a link in email or instant messaging.

Is this a file you expected and need? Any file that is downloaded unexpectedly should be considered high risk and likely malicious. If it wasn't downloaded unexpectedly, but you don't need the file, you can mitigate your risk by simply deleting it. Being selective about what you allow to run on your system is an easy way to cut your risk of virus infection (and avoid bogging down system performance with unnecessary apps). However, if the file was deliberately downloaded and you do need it yet it's still being flagged by your antivirus.

User Action with Mcafee Anti Virus Software

  1. Identify the file infected and its source.
  2. Run Mcafee Anti Virus to inoculate the file, quarantine, and/or delete depending of the importance of the file.
  3. Re-run the Mcafee Anti-Virus software.
  4. Run Windows Defender.
  5. If the source of the virus is email, delete the email along with any attachments.
  6. If the source is from a website, delete cookies and remove temporary internet file.
  7. If Mcafee still recognizes any files as infected escalate the incident to the Network Administrator.
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